Refund Policy

Wish Candle is a low-cost digital product. When payment is confirmed, the service creates or relights a digital candle, stores the wish record, generates a candle link, and schedules future reminder functionality.

Because access to the digital product begins immediately after successful payment, all sales are generally final unless this policy or applicable law provides otherwise.

You may request a refund if you were charged but no candle was created or relit, if you were charged more than once for the same intended candle because of a technical error, or if a payment was processed without authorization.

Refund requests should include the email address used at checkout, the approximate payment date, the payment provider receipt or transaction identifier if available, and a short explanation of the issue.

We generally do not provide refunds because a user changed their mind, entered a wish they later regret, selected the wrong reminder date, no longer wants the reminder, or did not experience a desired real-world outcome.

Wish Candle does not guarantee that a wish will come true, and lack of fulfillment of a wish is not grounds for a refund.

If a payment fails or is canceled, no paid candle should be created. If you believe a failed or canceled payment still charged you, contact support with the payment details so the issue can be investigated.

If a duplicate successful payment is confirmed for the same candle because of a technical error, we may refund the duplicate charge or provide an equivalent relight credit at our discretion.

Refund requests should be submitted within 14 days of the payment date unless a longer period is required by law.

Approved refunds are processed through the original payment provider. The time it takes for funds to appear depends on the provider, bank, card network, and country.

If you have a payment issue, please contact support first so we can try to resolve it. Filing a chargeback may delay resolution and may require us to provide order records to the payment provider.

We reserve the right to restrict access to the service in cases of suspected payment abuse, fraud, or repeated chargeback activity.

Nothing in this policy limits non-waivable consumer rights that may apply in your country or region.

If local law gives you additional rights, we will handle eligible requests in accordance with those requirements.

Refund requests should be sent to the support email published on the live website once deployed.

This policy may be updated before production launch, especially when Paddle production checkout is enabled.