This page explains the policies that apply to Wish Candle, a digital product for creating symbolic candles and future reminder emails.
1. Refund Window
Customers can request a refund within 14 days of purchase.
This refund window applies to Wish Candle purchases and relight purchases made through the website.
2. Refund Requests
Refund requests can be made for technical issues, duplicate charges, accidental payments, or failure to receive the purchased digital service.
If something does not work as expected, contact support and include the email address used at checkout and any payment receipt or transaction details you have.
3. How To Request A Refund
To request a refund, email support at ahmedomar99.32023@gmail.com.
Please include your checkout email address, purchase date, and a short description of the issue.
4. Refund Method
Refunds are returned to the original payment method.
The time it takes for the refund to appear depends on the payment provider and the customer's bank or card issuer.
5. Response Time
We aim to respond to refund requests as quickly as possible.
If more information is needed, support will reply to the email address used in the refund request.